I dah lama survey photo studio nak amek gambar family. So
search online and yang convenient, I came across this Kiddie Fotolab. And they
have groupon promo… they usually do anyways.
From online reviews generally OK with some warnings which
I’ll summarize later together with my own experience.
So the Groupon promo we bought was RM48, entitles us to:
1 hr photo session
1 x 8R photo
3 x 3R photos
Something like this link la. Yang 3R photos tu you can
request to change from all the other prints ie mug, wallet, greetings etc.
Overall rating: 2/5.
I was very disappointed with the service AND the product for these following reasons.
1. The whole
process was too tedious! After shoot to receiving photos took 1.5 months!
After the shoot session, I waited another
week to view the photos shortlisted. We had an appointment and I texted a day
before asking if I could come earlier. Guess what… nasib I message cuz if not,
my visit all the way from Shah Alam to Kota Dsara will be a waste sebab
apparently Priscilla ( the lady boss) forgot to block my appointment in HER
calendar. I have an appointment confirmation slip with me but it was useless if
they didn’t block their calendar. So I had to postpone my appointment making
total wait time to view photos after shoot as 1.5 week. Lepas tu, from the
viewing of the photos, you select them and they need another month (non-nego)
to process the photos. Katanya sebab outsource and kena queue. Punyalah
merapek.
2, Customer
service ke laut and beyond!
From missing appointment dates (as above
shared), another act of bad customer service is on the day you select your
photos. Yang ni, I memang ada baca dalam a few reviews. So
mula2 lady boss akan tunjuk konon-konon ‘shortlisted photos from 300 over
shots’ *hmmm ye la tu* with her ‘templated video slideshow’ yang kononnya dia
susah payah design unique to every customer. Then she will present the pricing menu. Paling murah tak
silap I RM380. And that’s for additional 6 photos. So klo nk sedap at least
kena invest RM500++ (tak bape ingat exact figure) untuk dapat all photos in
hi-res softcopy. RM500 over is too much for us. Klo takat tambah RM100 ke OK la
lagi. So hubby and I decided to stick to just the groupon package.
Haa…the moment kita decide tak nak tambah
duit, all hell let loose la. Muka
lady boss dah hitam. Pastu dia paksa kita pilih gamba yang nk diprint
cepat-cepat. Try to ugut yang gamba sume akan dibuang. Basically do things to
make sure u regret tak tambah duit la. Hubby tgk perangai mcm tu dah pasrah je,
so I la tukang make sure we still get the best out of this.
3. The final
product quality. Extreme humiliation.
When I finally got the product, print was
nice but the softcopy was a humiliation. It was soooo low-res that when I used
it as my FB profile pic, it pixelized terribly. Sangat2 memalukan.
4. Additional
things to improve: Photo shoot session could have been better if
they asked customers what they want to achieve from the shoot instead of
straight away go into the room then shoot here there and ask to change costume.
Ie: I’d like a few shots of baby and then more shots of family. But because more focus was done on baby by the time we reached family
shoot, baby Kaiser and Kakak Ayra was tired and cranky we didn’t get to do much
different shots. Well at least we got the critical shots I wanted… which is the
family shot!
Conclusion… I do not recommend this studio. Banyak lagi
studio lain with good value for money. After I went through this, a friend
recommended a studio kt PJ that she went to a few times. She started with
Groupon package less than RM100 and got full hi-res photos, pro services and
was very happy to recommend. Maknanya… option good studio kat luar sana banyak
lagi so…
Happy shopping and shooting!
Ni la 4 ketul low res softcopy y we all da shortlist.
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| CAkk! |
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| Uiks malu laa |
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| Happy family |
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| Marilah membaca |
